Wanda Sitzer, owner of Look. Listen. Be., a consulting company that provides no-nonsense training solutions and customized coaching, takes a decidedly enlightened approach to consulting. With over 20 years in the customer service and sales industry, she's witnessed the trends, the promises kept and broken and the turnover. But the one constant, Wanda says, that keeps service and sales alive is the human spirit. She applies universal life principles to real life contact center and corporate issues offering solutions that work.

Prior to helming Look. Listen. Be., Wanda was cofounder of Initiatives Three Inc., a consulting firm dedicated to increasing the performance of nationally known client contact centers such as Banner Health, Best Buy, Borders, Compaq, J Jill, LL Bean, and McGraw-Hill. She pioneered the first training program to teach agents how to serve and sell in the email medium. Wanda also developed and delivered a worldwide coaching program for managers dealing with everyday struggles like balancing quality and productivity and providing a common experience for customers while allowing agents to project their individual style.

Wanda managed the consulting division for a worldwide outsourcing company serving the hightech, healthcare, consumer and financial industries and managed a call center for IBM increasing revenue by 120%.

Her reputation and expertise within the customer service market are well established. Wanda has spoken at numerous world conferences on people practices and contributes regularly to the Call Center Pipeline. Her successful classes and recordings for contact center managers and agents are often featured online at International Customer Service Management Institute (ICMI).

Wanda Sitzer has guided hundreds of companies toward realizing the potential of service and sales representatives as corporate spokespersons. She engages agents and directors as a top notch instructor and holds a master's degree summa cum laude in organizational communication.

Coaching that Inspires Performance, Instills Loyalty, Elevates Agents, Guides Management, Embraces Customers, Increases Revenue and Projects Company Essence

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