Wanda Sitzer, owner of Look. Listen. Be., a consulting company that
provides no-nonsense training solutions and customized coaching, takes a
decidedly enlightened approach to consulting. With over 20 years in the
customer service and sales industry, she's witnessed the trends, the promises
kept and broken and the turnover. But the one constant, Wanda says, that
keeps service and sales alive is the human spirit. She applies universal
life principles to real life contact center and corporate issues offering
solutions that work.
Prior to helming Look. Listen. Be., Wanda was cofounder of Initiatives Three Inc., a consulting firm dedicated to increasing the performance of nationally known client contact centers such as Banner Health, Best Buy, Borders, Compaq, J Jill, LL Bean, and McGraw-Hill. She pioneered the first training program to teach agents how to serve and sell in the email medium. Wanda also developed and delivered a worldwide coaching program for managers dealing with everyday struggles like balancing quality and productivity and providing a common experience for customers while allowing agents to project their individual style.
Wanda managed the consulting division for a worldwide outsourcing company serving the hightech, healthcare, consumer and financial industries and managed a call center for IBM increasing revenue by 120%.
Her reputation and expertise within the customer service market are well established. Wanda has spoken at numerous world conferences on people practices and contributes regularly to the Call Center Pipeline. Her successful classes and recordings for contact center managers and agents are often featured online at International Customer Service Management Institute (ICMI).
Wanda Sitzer has guided hundreds of companies toward realizing the potential
of service and sales representatives as corporate spokespersons. She engages
agents and directors as a top notch instructor and holds a master's degree
summa cum laude in organizational communication.